Legal
Cancellation & Refund Policy
Last updated: 8 August 2026
Donations to the Kanika Pandey Foundation (“KPF”) are voluntary charitable contributions and are generally treated as final, because funds are committed to artists and programs soon after they are received. We nonetheless want every donor to feel confident giving, so the situations below are always eligible for a refund.
When We Refund
- Duplicate payment — the same donation was charged more than once. The extra charge is refunded in full.
- Incorrect amount — an amount was entered or charged in error (for example, an extra digit). We refund the excess, or the full amount if you prefer.
- Failed or unconfirmed transaction — your account was debited but the donation was not confirmed by the payment gateway. The amount is reversed in full.
- Unauthorised transaction — a payment was made without the account holder’s authorisation and is reported to us promptly.
- Genuine change of mind — requests received within 7 days of the donation are considered and, where the funds have not already been disbursed, refunded in full at KPF’s discretion.
When We Cannot Refund
- Requests made more than 7 days after the donation, where funds have already been allocated or disbursed to a program or artist.
- Donations for which an 80G tax exemption receipt has already been issued and used, unless the receipt is surrendered in writing.
- Contributions made towards a specific event or grant that has already been delivered.
How to Request a Refund
Write to us with the details below and we will act on it promptly:
- Email connect@kpfjaipur.org with the subject line “Refund request”, or call +91 9289618132 (Mon–Fri, 10:00–18:00 IST).
- Include the donor name, registered email or phone, donation amount and date, and the reference or transaction ID shown on your confirmation.
- State the reason for the request.
Timelines
- We acknowledge every refund request within 2 working days.
- Approved refunds are initiated within 5–7 working days of approval.
- Once initiated, the amount is credited back to the original payment method, typically within 5–10 working days, depending on your bank or card issuer.
- Refunds are always made to the original payment instrument. We do not refund by cash or to a third-party account.
Recurring Donations
If you have set up a recurring donation, you may cancel future instalments at any time by emailing us. Cancellation stops all subsequent charges; instalments already collected are governed by the conditions above.
Related Policies
This policy forms part of our Terms & Conditions and should be read with our Privacy Policy.